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She Leads Week 7 | Delivering a Differentiated Customer Experience

  • Tuesday
  • November 3, 2020

From:

5:00 pm

  To:

6:00 pm
  • Live on Zoom
Join Now

She Leads Week 7 | Delivering a Differentiated Customer Experience

Customer Experience is still confused with Customer Service. Today, to stand out in the ever so crowded marketplace, one must find a way to deliver a differentiated customer experience. Consumers are in control and are no longer willing to accept basic or standard service. They want to be wowed; they want a memorable experience. During this fast-paced segment, Edward Matti (Managing Partner, CCM Consultancy) shares the 8 current trends in customer experience and what organizations can do today to deliver a differentiated and unique experience, every time.

  • Date
  • November 3, 2020
  • Time
  • 5:00 pm
  • -
  • 6:00 pm
  • Cost
  • FREE
  • Location
  • Live on Zoom
Agenda

    Organizer

    Lorenzo Jooris

    Lorenzo Jooris

    Group CEO, Creative Zone

    Lorenzo Jooris is the CEO of Creative Zone, the UAE's leading business set-up advisory firm. Lorenzo holds extensive experience in the Middle Eastern and South Asian markets and retains an expert opinion on SMEs' and start-up culture. Responsible for running all facets of the business, Lorenzo has been instrumental in driving the company's growth and has instilled a culture of innovation, trust, and care by empowering the team to deliver sustained outcomes.

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