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UAQ FREE TRADE ZONE



Important Information

  • All procedures, timelines and costs are valid at the time of printing, however may become subject to change without notice.
  • Company documentation (Trade Licenses etc.) are issued from UAQ FTZ and Visas are issued from Umm Al Quwain Immigration. Please note the registered address for your new company will be in Umm Al Quwain, as per what will appear on your Trade License and what will feature on your company stamp and furthermore should be used on all official company correspondence i.e. contracts, invoices etc.
  • Any payments received by CREATIVE ZONE towards any product or service are non-refundable unless agreed otherwise. This condition is valid even if the payment received isn’t for the full amount of the service or product subscribed for and/or the customer has yet to provide CREATIVE ZONE with all the correct documentary requirements for said product or service.
  • Please note the prices quoted in this proposal are specific to the products and services mentioned, they do not include any ancillary services i.e. driving license transfers, liquor license, dependents visas etc. - please contact us if you would like pricing and procedures for the same.
  • Business Center services are provided by the Business Center under their Department of Economic Development (DED) License. These services aren’t provided directly by CREATIVE ZONE.
  • With regard to your dedicated phone number with the Business Centre, please note that a call forwarding charge is applicable e.g. when they receive a call on your dedicated phone number and forward the call to your mobile.
  • Printing and photocopying at the Business Centre is also chargeable.
  • Furthermore should you wish to use the ‘honesty bar’ at the Business Centre you will need to lodge a credit card with them as security, and settle your bill daily. Please note only hot beverages are complimentary i.e. tea and coffee everything else is chargeable.
  • With regard to meeting rooms hours and days at the internet café, no partial bookings are accepted, i.e. a half hour meeting room booking will be viewed as 1 hour, and similarly if you use the internet café for 2 hours it will be viewed as 1 day. Furthermore if for example 2 of you are using the internet café on the same day and occupying 2 desks, that will count as 2 days usage. Furthermore desk space cannot be shared; you can only have 1 person occupying 1 desk. If you would like additional meeting room hours and/or internet café days you may approach the Business Centre and pay them the applicable rates directly. Also please note that desk usage at the internet café is on a first come first serve basis, and meeting rooms need to be booked in advance and are subject to availability. Unused meeting room hours or Internet café days cannot be rolled over to the following month.
  • Any regular mail received will be kept for 60 calendar days and will be discarded thereafter if not collected. Any parcels received will carry a handling fee of AED 100 per item in addition to any applicable customs fees; parcels will be discarded after 21 calendar days if not collected.
  • The PO Box details that appear on your trade license can NOT be used to receive any mail or packages in your name or in the name of any of your employees or in the name of your company; any mail or packages sent to this PO Box will be destroyed.
  • In order to secure a utility bill in your personal name you will need to lease residential premises in the UAE, and in order to secure a utility bill in your company name you will need to lease physical permanent office space in the Free Zone.
  • Companies registered with UAQ FTZ are permitted to carry out their business activities within the Free Zone or outside the UAE. Should the company wish to conduct business activities within the UAE, they should either establish a local branch office or transact through a local commercial agent or local distributor.
  • If the UAQ FTZ Company is to be owned by a British Virgin Islands (BVI) Company or a branch of a BVI Company, the BVI Company documents will need to be attested by the UAE Embassy in the UK followed by the Ministry of Foreign Affairs in the UAE.
  • The CREATIVE ZONE package (Support Services and company registration) is valid for one year starting from the commencement date on the Trade License and both must be renewed annually.
  • Please note that you will not be able to secure an independent physical PO Box in Dubai with Empost for your Company.
  • Should you subscribe to a PO Box with Empost for your company, pleased be informed that you will not be able to cancel the PO Box unless you also close down your company.
  • With regard to the access to our banking contacts, CREATIVE ZONE will simply provide a list of banking contacts, after which the onus is on the client to contact the banking representative directly and organize a meeting at a time and venue of the client and banking representative’s choosing. CREATIVE ZONE aren’t involved beyond providing the list of banking contacts, furthermore CREATIVE ZONE do not provide any assurances that the company bank account will be successfully opened or how long it will take for the bank account to be opened, the onus is on the client to liaise with the banking representative and satisfy the requirements and protocols of the bank in order to successfully open and maintain their company bank account. Please note that the client is not obliged to open their company bank account through our banking contacts, and is free to utilize their own banking accounts at any bank of their choosing.
  • If any of the Shareholders and/or Directors cannot personally be present in the UAE to open the company Bank Account, an attested Board Resolution and/or Power of Attorney from all of the absent Shareholders and/or Directors will need to be submitted in order to complete the bank account opening procedure. Please contact us for drafts and further details on the same.
  • In order to keep your company bank account active, you will need to visit your bank annually with your original renewed trade License and present it to the bank for sighting, this must be carried out on or before the expiry date of your current Trade License.
  • All company related documentation must be signed using a blue pen and submitted to CREATIVE ZONE in original. No scanned/photo copies will be accepted
  • You will not be able to start your company, or apply for your immigration card or your visa in UAQ FTZ, if you are overstaying in the country either on a visit visa or expired visa or after your previous residency visa has been cancelled.
  • An original authorization letter should be submitted in favour of a CREATIVE ZONE PRO at the time of incorporation in order to represent you for setting up your newly established company at UAQ FTZ, authorise him/her to receive the company incorporation documents, visas and passports.
  • The minimum salary required to sponsor dependents in Umm Al Quwain is AED 3000.
  • The original trade license will be required to be submitted to the Free Zone at the time of renewal.
  • To be eligible to apply for an investor visa you need to hold a minimum of 75 shares in the company.
  • The Free Zone does not issue a labor card
  • The Ministry of Finance will not issue Tax Residency Certificates to Offshore Companies and Branches of Foreign Companies.
  • With regard to the company setup via CREATIVE ZONE, the client is obliged to maintain CREATIVE ZONE as their agent for the lifetime the company remains in existence, and are not permitted to transact their company license renewal or any other process pertaining to their company individually or via another agent or via the Free Zone at any time unless otherwise agreed by CREATIVE ZONE.
  • Should you fail to renew your trade license at least 45 days prior to its expiry, all services from the Free Zone will be suspended i.e. you will not be able to apply for any visas or NOC’s etc until you carry out the renewal.
  • Should payment for the renewal of the CREATIVE ZONE package (Support Services and Company Registration) not be made by the expiry date of the company Trade License, all services will be discontinued including any telephone number you have subscribed for. Any reconnection of the telephone number once it has been disconnected which will become subject to a charge of AED 350. Furthermore you will be charged a penalty of AED 100 per day after the date of expiry until you either renew the CREATIVE ZONE package or complete the closing/cancellation procedure, you will also be liable to pay any applicable government fees i.e. closing/cancelling fees and late fees for closing/cancelling after the expiry date of the license, or late fees for renewing your license after the expiry date of the license as well as any license amendment fees if the Licensing Authority has re-allocated your office space due to renewal of the license after the expiry date.
  • You will be required to settle upfront in full any pending instalments at the time of cancellation of your license. Furthermore you will need to pay AED 5,000 to cancel the Trade license and up to AED 2,000 to cancel each employment visa and related dependent visas under the company. Please note the above is applicable providing all cancellations take place during the Trade License validity period - should any of the above take place after the Trade License has expired, late fees will also be incurred. You will also need to return to CREATIVE ZONE all your original company formation documents even if they are expired, so please don’t destroy or misplace any of these documents as otherwise you will need to submit a police report and pay an additional AED 2,000 at the time of cancellation.
  • A license should not be cancelled if it still holds corporate bank accounts in the UAE and abroad, as well as if the company has outstanding loans, creditors, and it holds assets in the UAE and abroad.
  • You will not be able to simply let your Trade License or visas lapse, you will be required to cancel the company license and cancel the visas under the company as well as cancel any related dependent visas.
  • In addition to the relevant late renewal penalties imposed by the Free Zone, the cancellation fees also apply to expired licenses.
  • The company Immigration Card needs to also be renewed annually; should the company Immigration Card not be renewed, a penalty of AED 1500 will be applicable for the first month after expiry and AED 200 per subsequent month.
  • You will need to cancel all dependent visas before you will be allowed to cancel your own visa.
  • The company immigration card needs to also be renewed annually; should the company immigration card not be renewed, a penalty of AED 1,500 will be applicable for the first month after expiry and AED 200 for every subsequent month.
  • If you would like to amend your Trade License i.e. to add or remove shareholders the amendment fee is AED 5,500. Furthermore all shareholders (Buyer & Seller) are required to visit FTZ to sign the amendment documents in presence of the free zone official.
  • If you have opted to take the multiple license option, you will be charged the same amount for the additional license in subsequent years as you paid in Year 1.
  • If you have opted for a Premium office Facility and need to apply for visas under the company, you will need to ensure that the office is furnished to the level of a functional and operational office in order to satisfy Immigration when they visit the office to carry out an inspection. Please contact us for further details on the same.
  • Visa applicants holding Sri Lankan, Ethiopian, and Indonesian passports will need to carry out a medical in their home country and have the results attested by the UAE Consulate in their home country as well prior to applying for their visa.
  • License pre-approval can take up to 30 working days or more depending on the nationality and place of birth of the applicant and is valid for 10 working days once granted.
  • Visa transfers aren’t permitted, even if it’s from another Free Zone.
  • In order to maintain your UAE residency, you will need to enter the country at least once every 180 calendar days.
  • Your residency visa and those of your employees and dependents are valid for 2 years and Investors are valid for 3 years, please note that you will not be sent any reminder from CREATIVE ZONE prior to the expiry of the residency visas, you will need to contact CREATIVE ZONE yourselves at least 30 working days before the residency visas expire to commence the renewal process.
  • To enter the port or free zone area you will need a free zone entry permit and in order to obtain this you will need to have a visa under the company
  • Visas will not be able to be cancelled unless all traffic fines have been paid.
  • Shareholders above the age of 60 are required to take an "Investor" position on their visa.
  • In order to be a shareholder and/or Manager and/or employee for an UAQ, you will need to be over the age of 21.
  • If any of the shareholders or the manager is an Emirati National, we will need a copy of their ‘Jinsiya’ and their Emirates ID Card.
  • When sponsoring dependents, the documents provided to immigration i.e. birth certificates and marriage certificates will need to be attested by the UAE Embassy in the country of residence and the Ministry of Foreign Affairs in Dubai and then legally translated to Arabic. Please contact us for further clarification on this procedure.
  • Women will be able to sponsor dependents (spouse, children, housemaid etc.) provided they can prove their eligibility to Umm Al Quwain immigration to sponsor the dependent.
  • Neither stepchildren nor adopted children nor children out of wedlock can be sponsored by the respective stepparent/adoptive/biological parent.
  • Hand-written NOC’s will not be accepted; all NOC’s should be typed.
  • If you are carrying more than 1 passport, please ensure you inform a CREATIVE ZONE representative of the same. Furthermore please note that you will be unable to travel on your 2nd passport (the one not submitted towards your visa process) whilst your visa application is in process.
  • If your normal passport which holds your valid UAE residence visa has run out of pages and/or expired, you will not be permitted to enter UAE on a temporary passport. You will need to wait till your new normal passport has been issued and then travel carrying both your new passport as well as your previous passport which holds your valid UAE residence visa.
  • Once you completed your change of status you will NOT be able to travel outside of the UAE until your passport has been stamped with your residency visa.
  • If you have visited Kish, Queshm or Iran at any time within the last 6 months, you will have to wait 6 months from the date of your departure from Kish, Queshm or Iran before you can apply for your UAE residency visa.
  • If the application for your entry visa is rejected as a result of not clearing ‘security approval’, you will be ineligible to apply for and secure a tourist visa in the future. This does not apply to nationals of the 48 countries who are granted visas on arrival.
  • If you have overstayed on your current UAE visa (visit visa, visa on arrival or cancelled residence visa); you will need to exit the country in order for your new entry visa to be issued, your new entry visa will not be issued in country.
  • If you are a national of one of the Schengen countries (France, Germany, Italy, Netherlands, Spain etc - please contact us for a full list of the same) you will be granted a 90 day visa on arrival to the UAE which is not extendable. Please note however that once you exit the UAE, you will need to stay out of the country for a period of 90 days before you can re-enter on another visa on arrival.
  • Hand-written passports are not accepted; all passport copies submitted should be electronic/typed passports.
  • In order to be a shareholder or Manager of a company or apply for visas (both for the entry visa and when the passport is submitted for residency stamping) your passport should be valid for a minimum of 6 months. Furthermore you should hold a standard/normal passport, travel documents are not permitted nor are ‘non-commercial’ passports.
  • Please contact us for the requirements and a list of the permitted nationalities that are able to apply for visas as ‘housemaids’.
  • Restrictions currently exist for passport holders from the following countries to obtain employment/investor visas on the company (they can however still obtain visas as spouses or children): Bangladesh, Iran (also to act as company shareholder) and Israel (also to act as a company shareholder).
  • In order to secure a customs code (import/export code), the Manager on the License must have a valid UAE residency visa.
  • If your place of birth is Algeria, Iran or Israel or any other restricted nationalities but carry a passport from a different country, you can apply for an employment/investor visa however will be subject to visa pre-approval.
  • If your place of birth and/or nationality on your passport is from any of the following countries you will be required to carry out a visa pre-approval: Iraq, Libya, Lebanon, Syria, Sudan, Afghanistan, Tanzania, Kenya, Algeria, Tunisia, Morocco, Palestine, Ethiopia, Egypt, Nigerian, Somalia, and Yemen. Please contact us for up to date information as the list can become subject to change without prior notice.
  • If your place of birth and/or nationality on your passport is from the following countries and if you do not have a UAE residence visa you will not be permitted to apply for the trade license: Turkey, Libya, Lebanon, Sudan, Kenya, Iran, Algeria, Yemen. Please contact us for up to date information as the list can become subject to change without prior notice.
  • 'Visa applicants who were formerly on Servant/Maid visa will have to provide an attested high school or degree certificate for the employment visa to be processed, approvals however are dependent on the Immigration department and there is a risk of rejection."
  • For Pakistani and Afghani nationals, you will need to collect your medical result in person. Prior to collecting your medical result, you will be required to take a vaccination for polio.
  • The timeframe as to the issuance of your Emirates ID Card is not something we have control over and cannot be expedited by us - it is at the discretion of the Emirates ID Authority. The current timeframe for the issuance of Emirates ID Cards is 10 to 15 working days after your residency visa has been issued.
  • Please note that if you have never held a previous driving license in the UAE, you will need to visit Umm Al Quwain to either transfer your overseas driving license (if applicable) or take your driving lessons and test.
  • The words ‘Gas’, ‘Group’, ‘Capital’, ‘Medical’ or ‘Limited’ are not permitted as part of the Company Name, nor are the names of Cities or Countries. Furthermore, numerical characters are also not permitted to be as part of the company name i.e. ‘1 FZE’ is not allowed however ‘One FZE’ is allowed. In cases you would like to use initials in the company name ‘ABC FZE’ is not allowed however ‘A.B.C. FZE’ is allowed.
  • Whilst UAQ FTZ accommodate a wide range of business activities, similar to what is offered by Dubai Department of Economic Development (DED), however certain activities aren’t permitted i.e. “Commercial Brokers”, “Insurance Brokers” and “Tobacco Trading”, please contact us for an up to date list as the list can become subject to change without notice.
  • For visa applications, male applicants should have a minimum age 21 and the female applicants should have a minimum age 30. The maximum age limit for both is 60 years old.